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Shipping and Returns

Shipping

All our cakes will be thoroughly checked and packed before they are delivered out and will be packaged at a highly protective condition. It will be delivered to your doorstep** by our professional runners who are trained.

**Our doorstep delivery services are available for landed residence only. For buildings, office, condo and etc will have to pick up at the lobby entrance.

All our cakes will be delivering to clients as per Uber rate from our premises to you. Please inform us upon order confirmation if you need delivery.

Please check your orders upon receiving whether it is in good conditions.

But, in any rare occasions that accidents do happen to the cake, or there different items are sent by mistake, kindly take a snapshot of the item and email us at hello@nellicious.com or in case of emergency, we can be reached through Whatsapp at +6012 422 3268.

Refund Policy

If it was mishandled by our company, we will then do our best to compensate you with a replacement of any cakes available here with equal value or if there is any need to make refund.

Do take note that refunds will not be given in cash forms. Sorry!

If you are going to travel with your cakes, please handle it with good care and to store it carefully in a flat surface (preferable at a flat surface e.g.; floor board) with full blast air conditioner and away from direct sunlight. We do not bear the risk for the items once you’ve received in good conditions. 

Nellicious Cakes (002708302-W)
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