By using the Nellicious service, you agree to be bound by these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
A full payment is required to confirm a booking within 3 days order confirmation sent. No order will commence until a deposit has been paid & received. E- Invoice will be issued upon delivery date.
Order confirmation will be sent upon payment request, please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify us via Whatsapp @012-4223268 immediately of any errors.
CANCELLATION / CHANGE OF DATE
All cancellations/ changes must be received in writing within 14 days from your event.
If you cancel your order prior to 14 days out from your event, a full amount will be refunded.
CHANGE OF DESIGN
We ask that all changes are made prior to the two week cut off period. However all the cakes are quotes as per design, price might be vary due to the change of design. Thank you for your understanding.
All our ingredients are of the highest quality.
All cakes are made in premises in which nuts, dairy and gluten are used; every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
Eggless cake can be ordered upon request with limited choices.
Fondant/ Buttercream cakes are best kept in 18 – 20 c. In hot and humid country like Malaysia, we strongly advise our customer to keep the cake in a cold air conditioned room.
For overnight storage, please keep cake in the refrigerator. Remove cake from fridge at least 1 hour before our function to soften. The cake will sweat and looks wet due to condensation. It’s fine. Just do not touch it.
Preferable to store the cake in the box they were supplied in. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.
Other desserts shall be kept in the refrigerator before serve.
(Note: Do not keep the desserts in the car under hot sun, as even humans will melt too in Malaysia’s weather.
VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain cake decorating items may from time to time be unavailable.
Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed.
For safest transportation, please handle it with good care and to store it carefully in a flat surface (preferable at a flat surface e.g.; floor board) with full blast air conditioner and away from direct sunlight. We do not bear the risk for the items once you’ve received in good conditions. Never allow a passenger to hold the arrangement while the vehicle is in motion.
If for some reason the cake has been damaged after received and delivered to the venue, then we take no responsibility.
If it was mishandled by our company, we will then do our best to compensate you with a replacement of any cakes available here with equal value or if there is any need to make refund, the extra values will be credited into your account as extra balance for your next purchase or future orders with us.
***By proceeding with a purchase you are in agreement with our Terms and Conditions as stated above.***